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Built for serious Shopify merchants

Free Shopify helpdesk
+ AI support agent

Support software that doesn't rip you off. Free helpdesk, $39 AI agent.

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★★★★★ Loved by 200+ Shopify stores
Helpdesk
AI agent
Automation
TruFides helpdesk dashboard
Helpdesk
🔒

One inbox for every channel

Manage all your customer conversations from a single, clean workspace. No tab-switching, no missed messages.

  • ✉ Email
  • 💬 Live chat
  • 📷 Instagram DMs
  • 📱 SMS
  • 🧔 WhatsApp
  • 📞 Facebook
Helpdesk inbox
AI Support Agent
🤖

AI that actually resolves tickets

Not just canned responses. TruFides AI reads order history, understands intent, and resolves tickets end-to-end.

  • Answers order status, returns, and tracking automatically
  • Escalates edge cases to your team with full context
  • Learns from your past replies to match your brand voice
  • Available 24/7 so customers never wait
AI agent resolving a ticket
Guarantee
🏆

60% resolution, or it's free

We put our money where our mouth is. If TruFides AI doesn't resolve at least 60% of your tier-1 tickets, your subscription is free that month.

  • Real SLA, written into your contract
  • Monthly reporting dashboard so you always know your score
  • Dedicated success team on the Pro plan
  • No lock-in, cancel any time
Resolution guarantee dashboard
Guaranteed ROI

Cheap, not bad.

No per-seat fees. No surprise bills. One flat price that includes everything.

Free
$0/mo
Everything you need to run a lean support team.
  • Core helpdesk
  • Unlimited agents
  • Unlimited messages
  • Email + WhatsApp inbox
  • Help center portal
Most popular
Basic
$39/mo
Add AI that resolves tickets while you sleep.
  • Everything in Free
  • AI agent (500 msgs/mo)
  • Auto-labels + tagging
  • Shopify order actions
  • Advanced automations
Pro
$99/mo
Full power + our 60% resolution guarantee.
  • Everything in Basic
  • AI agent (2,000 msgs/mo)
  • 60% resolution SLA guarantee
  • Dedicated onboarding
  • Private Slack channel
Merchants love us

Why merchants switch to TruFides:

★★★★★
THE. BEST. VALUE. HELPDESK.
We were paying $300/mo for Gorgias and getting the same features. TruFides did the migration in a day and we haven't looked back. The free tier alone beats what we had before.
Sarah K.
Sarah K.
Founder, Bloom & Co
★★★★★
IF YOU HAVE NOT SIGNED UP DO SO ASAP.
Seriously. I don't write reviews often but TruFides earned this one. Setup took 20 minutes. AI agent was live same day. It handled 68% of our tickets in the first week without any human involvement.
Marcus T.
Marcus T.
CEO, Stride Athletic
★★★★★
We ditched Gorgias for TruFides
The migration was painless and the cost savings were immediate. What really won me over was how the AI understood our product catalog. It answers questions I wouldn't have expected a bot to get right.
Priya M.
Priya M.
Founder, Saffron Living
★★★★★
Their AI resolved 70% of our tickets in week one.
I was skeptical. Every other AI tool we tried needed weeks of training and still got it wrong. TruFides connected to our Shopify store, read our help docs, and started resolving tickets the same afternoon. Genuinely impressive.
James L.
James L.
Head of CX, Pace Running
★★★★★
Big fan of TruFides!
As a solo founder I was drowning in support emails. TruFides gave me my weekends back. The inbox is clean, the AI handles the repetitive stuff, and when I do need to jump in the context is all there.
Aisha R.
Aisha R.
Founder, Lumi Skin
★★★★★
Leaps and bounds better than what we had.
We came from Help Scout and the difference in AI capability is not even close. Plus the price. $39 vs what we were paying is almost embarrassing. Highly recommend to any Shopify store doing more than 50 orders a day.
Tom B.
Tom B.
CEO, Cedar & Co
Migrate to TruFides

Switching takes less than a day.

We handle the migration from any platform. Your history, contacts, and automations come with you.

Get started

Stop overpaying for support software.

Free helpdesk today. Add AI for $39/mo when you're ready. No credit card required.

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